This privacy notice, along with our website terms and conditions lets you know how we collect, use and keep your personal information safe.

What information do we collect about you?

• We store information about how you navigate our website, although this cannot be used to personally identify you.
• We may also collect and store your personal information if you interact with us on our social media channels: Facebook, Twitter and LinkedIn. This will depend on your own privacy settings on these individual channels, so make sure you check these first.

If you’re a young person aged 13 or under

You must get the permission of your parent/guardian before providing Relate with any personal information.

How do we use your personal information?

We will use your personal information to do the following:

• Provide you with information, products or services you’ve requested or that we feel might be of interest to you.
• Respond to direct requests where you contact us with a query - we will use your personal information to respond.
• Carry out general administrative tasks like dealing with complaints and feedback, essential record-keeping.
• Keep you safe: in the event that we reasonably think you (or someone else) is at risk of serious harm or abuse.
• Monitoring and evaluation: we use your personal information to inform and develop our service delivery.
• Improve your experience of our website, so that we may offer you a more user-friendly navigation of our website.

For how long will we keep your personal information?

At Relate, we are committed to retaining your personal information for no longer than necessary in relation to the purpose for which it was first collected.

Do you share my information with anyone else?

We will only use your personal information for the purposes for which it was obtained in the first place. We won’t share it with any third parties and you won’t receive any communications from other organisations.

However, there is one very explicit way in which your data might be shared:

• Where we are legally bound to disclose your personal information, for example, to further criminal investigation or to keep you safe if we believe you (or someone else) is at risk of serious harm or abuse. 

Keeping your personal information safe

We have both digital and operational safeguards to make sure your data is secure at Relate. Access to information is reviewed on a regular basis and limited to those people who actually need to access it, and are assigned the permission to do so.

Your rights and managing your own data

You have the right to request access to the personal information that Relate stores and processes about you. You can ask for corrections to be made to the information we hold or for your personal information to be deleted. You can also ask us to restrict the processing of your personal information or to object to the processing of it altogether.

We will not charge you for either considering or complying with a request unless it is deemed to be excessive in nature. We will ask you for proof of identity and upon this being successfully verified, you are entitled to obtain the following information about your personal information:

• The purposes of the collection, processing, use and storage of your personal data.
• The source(s) of the personal information, if it was not obtained from you.
• The categories of personal data stored about you.
• The recipients (or categories of recipients) to whom your personal data has been or may be transmitted, along with the location of those recipients.
• The envisaged period of storage for your personal data or the rationale for determining the storage period.
• The use of any automated decision-making and/or profiling

If you’d like to make a request relating to any of the rights above, please send a request to [email protected]

Changes to our privacy policy

Our Privacy Notice may change from time to time, so please check this page occasionally to see if we have included any updates or changes, and that you are happy with them.

(Last updated: 09 May 2018)

Cookies policy

Cookies are little text files downloaded by and stored on your device (phone, laptop, tablet, etc.) when you visit a website. Cookies are used to help the website owner (in this case, Relate) to provide you with a smooth experience while you browse.

Relate uses cookies to:

• Make our website work
• Collect anonymous data to gain insight into how visitors use our website

Relate does not use cookies to collect any information that could personally identify you. Neither do we use cookies to pass on any personally identifiable information to third parties.